Frequently Asked Questions

General
What is Astral's warranty policy?

Anything you buy is guaranteed under warranty for the reasonable lifespan of the product. To get all the details or fill out a warranty form, click here.

General
How do I make a return?

Eligible returns can be submitted within 45 days of purchase. You can check out our return policy and initiate the return process here.

General
How do I find the correct size?

Each product has a helpful chart to assist you in finding the right size. Or if you want to talk to an expert, contact us at 828-255-2638 or info@astraldesigns.com.

General
How long will it take for my order to get to me?

Shipping times range from 3-7 business days and 7-10 business days during the holidays.

General
How long will it take my order to ship once I place it?

Your order will ship within 1-2 business days. This does not include weekends and most holidays.

General
Where can I get help with my order?

Try searching the FAQ page and if you’re still having trouble, we would love to talk to you. You can contact us at 828-255-2638 or weborders@astraldesigns.com.

General
How can I know when a product will be back in stock?

The best way to stay informed is to sign up for email updates. You’ll be the first to know when a product is back in stock plus new product announcements and athlete stories.

General
Can I try on Astral products?

Of course! We have an excellent team of retailers where you can try on products locally. Find the one closest to you and find your perfect fit. If you’d rather shop online, we have a fit guides on every product page that can help.

General
Can I purchase off the website and pick up at your offices in Asheville or Seattle?

Astral is rapidly growing, which means we’ve hired experts in logistics to help us manage that growth. As of August 2021, most shipments will now be sent from Salt Lake City. Astral will maintain an office in Asheville, NC, however, we will no longer be stocking product to pick up at our showroom. If you want to buy something from a store, find a local retailer near you.

General
Where are your products made?

Astral runs its corporate offices out of Asheville, NC and Seattle, WA. We currently manufacture our shoes and PFDs in China. We take great care in choosing our suppliers and factories deliberately to align with our company values. If you want more information on our production, contact us at 828-255-2638 or info@astraldesigns.com.

Footwear
Are your shoes vegan?

Yes, currently all Astral shoes are made with vegan materials. We take great care in the selection of materials to be as ethical and environmentally friendly as possible.

Footwear
What is the difference between men's and women's shoe models?

The only difference between men’s and women’s shoe models is available colors. The fit is the same between the same model in correlating sizes.

Footwear
What are non-slip shoes?

Non-slip shoes are formulated to provide resistance to slipping on wet and greasy surfaces. Many employers in food services or manufacturing require slip-resistant shoes to be worn for safety reasons.

Footwear
What are amphibious shoes?

Amphibious shoes are intended to be equally capable both on land and in the water. Being water-ready is a key component of all Astral footwear. Utilizing fast-drying hydrophobic canvas for the uppers, and sticky soles we create shoes that can be used from trail, to river, to town.

Footwear
How do I determine was shoes will be best for me?

Each product has information on the use cases, but if you want to talk to an expert give us a call or shoot us an email. Our team can provide more detailed information, recommendations, and have first-hand experience with our products, and are happy to help! Office hours are 9 AM to 5 PM EST, Monday through Friday. Contact us at 828-255-2638 or info@astraldesigns.com.

Footwear
What is the width of an Astral shoe?

All Astral shoes are made on a D-width last with a medium heel cup. You can view our sizing chart or print our sizing guide to find the size that will work best for you!

Lifejackets
Can a PFD be repaired?

We cannot advise you to perform any repair or modification to a lifejacket as it will void the United States Coast Guard certification.

Lifejackets
What is the difference between a Type III and Type V lifejacket?

A Type III PFD has a zippered or buckled front closure and provides a minimum of 15.5 lbs of flotation. They are intended for general use near shore by a conscious person. A Type V lifejacket is a catch-all category reserved for “special uses” (for example work vests, pullovers,etc.) The GreenJacket, YTV, and AirBelt are examples of Type V lifejackets manufactured by Astral.

Lifejackets
How do I properly inspect my lifejacket and when should it be replaced?

We recommend an annual inspection of the life jacket at the beginning of every season. During this inspection, visually check to make sure there are no holes or obvious tears in the fabric or seams. Physically check the hardware to make sure the zippers, buckles, and webbing are in good condition and function as intended. Test swim your life jacket in calm, protected water to test the buoyant force. During this inspection, if you discover any damage or your jacket seems to float less than you remember, it may be time for a new one. The reasonable lifespan of our PFDs is 5 years or 300 uses, whichever comes first. At this point, the buoyancy will start to degrade and not be as effective as you would have grown used to.

Lifejackets
What knives are compatible with Astral lifejackets?

Any NRS sheathed knife will be compatible with an Astral lifejacket. We recommend the NRS Neko Blunt Knife.

Lifejackets
How do I use a rescue lifejacket?

Before being able to properly use a lifejacket for rescue purposes, it is essential to receive proper training in swift water rescue. These courses are offered by the American Canoe Association and Rescue 3 International. We do provide a short user manual with our GreenJacket which covers some applicable uses and techniques. However, this is not a substitute for proper training.

Lifejackets
How should I clean and store my lifejacket between uses?

Proper care and storage of your lifejacket between uses will help to maintain its structural integrity and buoyancy. We recommend washing your lifejacket by hand with a mixture of mild detergent soap and warm water. A nylon bristle brush is helpful to break up the stains. Do not use a household top-loading style washer with an agitator as it will damage your life jacket. We recommend washing your lifejacket after using it in salt water, or water that seems especially dirty, and at the end of the season before extended periods of storage. Hang the PFD out of direct sunlight to air dry and allow it to fully dry before storing. Avoid unnecessary compression of the lifejacket and store it in a cool, dry place.

Lifejackets
How do I fit a life jacket on me?

To properly fit a lifejacket, you will first want to loosen all adjustable straps and then put the lifejacket on. Then you’ll start tightenng the straps starting on the sides with the top straps and followed by the bottom straps on each side. Last will be the shoulder strap adjustments. Please check out our complete fit guide for more information.

Other
Do you offer a discount for those who work in the industry?

For more information on who qualifies for a pro deal, visit this page.

Other
Where can I find a rearming kit for my Airbelt?

You can find the appropriate rearm kit for your AirBelt here via NRS.

Sorry, could not find anything related.